Frequently asked questions
Does Cat9Player come with channels?
No. Cat9Player is a player only. It has no channels, playlists or content of any kind. You add a playlist that you have the right to use.
What kinds of playlist work?
M3U links, with an optional programme guide address, and Xtream Codes accounts (server, username and password).
Where do I find my Device ID and Device Key?
On the home screen of the app, next to the QR code, and again in Settings.
I added a playlist but it does not show on my TV.
Open the Playlists screen in the app and choose Refresh. Check that the TV is connected to the internet and that the Device ID on the website matches the one on the TV.
Will I lose everything if I reinstall the app?
No. Cat9Player recognises the same device after a reinstall and gives it the same Device ID back, with your playlists. Only a full factory reset of the device can change it; linking an email protects you even then.
I bought a new TV. How do I move my playlists?
Install Cat9Player on the new device. Then open “My device” for the old one, go to Settings and use “Move to a new device”.
I am selling my device. How do I clear it?
Use “Remove everything from this device”, in the app's Settings or under “My device” on this website. It deletes your playlists, VPN files, email link, favourites and history.
Do my streams pass through Cat9Player's servers?
No. Video goes directly from your provider to your device. Our server only stores your settings so your devices can fetch them.
Can I use a VPN?
Yes, on Android phones, tablets, Android TV and Fire TV, with a WireGuard file from your own VPN provider. Samsung and LG TVs do not allow it; use a VPN on your router there.
Is Cat9Player free?
Yes, at the moment Cat9Player is free to use.
How do I get help?
Write to support@cat9player.com. Please include your Device ID, but never your Device Key or playlist password.